Shipping policy

Processing Time

All orders undergo processing within 1–5 business days. Please note that shipments are not processed or delivered on weekends or holidays.

Each order is shipped with a tracking number so you can monitor its progress every step of the way.

Shipping Time

Currently, we provide only standard free shipping with an estimated delivery time of 7–10 business days for all orders.


Please be aware that occasional delivery delays may occur due to factors beyond our control, such as unforeseen circumstances, carrier issues, international customs procedures, or address inaccuracies. If you experience a delay, kindly contact our customer support team. We are committed to providing updates and assisting you throughout the process.

Order Cancellation And Modification

Customers have a 24-hour window from the time of purchase to request order modifications or cancellations. If changes are needed, please promptly contact our customer support at, and we’ll do our best to accommodate your request within this timeframe. After the 24-hour period, orders may have already been processed and shipped, making it impossible to make any modifications. Elitot does not take responsibility for lost packages due to incorrect addresses. Thank you for your understanding.

Does Elitot Ship Internationally? 

Unfortunately, Elitot only ships within the UK. We do not offer international shipping services. We apologize for any inconvenience this may cause.

How Do I Track My Order?

Once an order has been processed and shipped, you will receive an email notification. If you haven’t received one, feel free to contact us at, and we’ll provide you with the tracking information. You can track your order using our tracking page.

Tracking Shows Order Was Delivered But Not Received?

If the tracking shows that your order has been delivered but you haven’t received it, please follow these steps:

  1. Check with neighbors or household members in case the package was delivered to them by mistake.
  2. Verify the shipping address on your order confirmation email to ensure accuracy.
  3. Contact the carrier directly to inquire about the delivery status and request proof of non-delivery.
  4. Send us the proof of non-delivery so that we can immediately issue a refund for your order.

For any questions or order inquiries, please contact our customer service department through our contact page.